General Terms and Conditions (GTC)

Scope of Application

These General Terms and Conditions (hereinafter referred to as "GTC") apply to the purchase of all ticket types for any Event (DJ Chami & Chantre Productions UG).

By purchasing a ticket or pass for any Event, a contract is formed between the buyer and the organizer. This contract is subject to the provisions of these GTC.

Acceptance of the GTC

By purchasing a ticket or pass, the buyer automatically and without exception accepts these GTC.

Organizer Information

The Events are organized by DJ Chami & Chantre Productions UG | Mr. Dieter Jonethal. The events take place at different locations, please read the event description.

Reservations, Cancellations, and Transfers

Online ticket reservations are made via Vivenu, for which their terms and conditions and GDPR apply. Tickets personally purchased at day and evening box offices are binding and non-transferable.

Payment Methods

Tickets can be paid for via all valid methods through Vivenu. Tickets become valid upon full payment within the specified period. The buyer bears any resulting fees.

By purchasing the ticket, you confirm that you are over 18 years old and that you have not purchased the ticket on behalf of another person.

Shipping and Risk of Ticket Loss: The tickets are shipped at the customer's risk. The organizers are not liable for the loss of tickets during shipping. The customer is responsible for taking appropriate measures to ensure the safe receipt of the tickets. If the tickets are lost in transit or do not reach the customer, the organizer cannot be held responsible and there is no claim for replacement of the tickets or refund of the ticket price.

Refund for Non-Participation

By purchasing a ticket or a pass for any event, you explicitly agree that you have read and understood the cancellation and refund conditions. According to § 312g para. 2 no. 9 BGB, tickets are generally excluded from the right of withdrawal. Purchased tickets and passes for any Event are also excluded from the right of withdrawal. Tickets are non-transferable; only the person for whom the ticket is personalized may use the ticket (unless a ticket insurance called "Versicherung Flex" has been booked). Furthermore, there is explicitly no entitlement to a ticket exchange or cancellation for the following reasons: divorce, illness, work, travel, death, etc.

If flexibility is important to you, we offer a special ticket insurance called "Versicherung Flex" that you can purchase during the ordering process. The option of ticket insurance: Versicherung Flex allows you to transfer the ticket to another person (only ONCE possible) for the event of the respective year or to use it ONCE for the event in the following year. This regulation does not apply to hotel bookings and other costs incurred in connection with the event (these are not covered by Versicherung Flex). A refund of the purchase price is also excluded with Versicherung Flex.

If you are unable to attend the event and wish to utilize the Versicherung Flex option, you must inform us in writing no later than 8 PM on June 15 of the current year. This can be done either by email to chami@dancefusionaachen.de or through the contact form on our website. The Versicherung Flex expires at the start of the event on June 15 of the current year, at 8 PM. Any claims for the Versicherung Flex option after this time on June 15 of the current year, will not be valid. There will be no exceptions.

Pickup and Use of Tickets

Tickets can be purchased on-site, subject to availability. The purchaser is responsible for the proper storage of the ticket. The organizer is not liable for lost tickets and does not provide replacement tickets. Misuse, copying, or alteration of the tickets is prohibited. By using the ticket, the user accepts the house rules of the location. All tickets and pass forms are issued as control wristbands on-site. These must be worn throughout the entire event and presented on demand. Removed or cut wristbands lose their validity. Replacement wristbands are not provided.

The organizer verifies the identity of the visitor when checking the tickets. If you cannot present a valid identification document, security is entitled to deny you access to the event. Valid identification documents include an ID card, passport, or driver's license. Copies will not be accepted. If you are caught with a forged identification document, this will be treated as identity fraud and you will be denied entry to the event. You may also face criminal consequences.

Event Cancellation, Changes, Refunds

Changes to the program (dance teachers, workshops, shows, etc.) are reserved. Modification of Workshop Schedule: The organization reserves the right to modify the workshop schedule at its own discretion. Changes will be communicated in advance whenever possible. The event cannot be held liable for resulting inconveniences or claims. Artist Cancellations: The organization reserves the right to make changes to the artist lineup, including artist cancellations. These changes will be announced in a timely manner whenever possible. Any financial claims by participants due to artist cancellations are excluded.

"Pandemic" addition: In case the event cannot take place due to authorities' directives, participants will be offered options for refund or transferring their tickets to next year's event, as communicated on the website and via email. Participants must choose one of the offered options within 14 days after the event´s cancellation, or their entitlement to a refund will expire. Personal reasons such as illness or requirements from employers on the participant, or travel restrictions within Germany imposed by governments and authorities, do not justify a claim for ticket return and refund. During the period of official pandemic restrictions, the following applies: If individual parts of the event are canceled due to official regulations or economic considerations of the organizer, the ticket remains valid and can be used for the event the following year. This also applies to all situations caused by force majeure.

Limitation of Liability

The registrant and all participants acknowledge that neither the organizer nor the location are liable for damages or injuries. Attendance at the workshops and evening events is at your own risk. The organizer is liable for damages caused by his vicarious agents only in the event of intent and gross negligence. For claims for damages in the event area, the location is the contact. No success is guaranteed for the teaching content.

The organizer is not liable for damage, theft, or accidents to vehicles or persons on the official event parking lots. These parking lots are always used at your own risk.

Terms and Conditions for Event Participation

By purchasing tickets for the event, ticket buyers accept the unrestricted compliance with the requirements and rules communicated by the organizers, established for the safe execution of the event. These guidelines and conditions are outlined in the venue regulations.

Guest Eviction: The organization reserves the right to evict guests or ticket buyers from the event if they violate the established venue regulations. Upon the first violation, the guest will receive a friendly warning from the event team. In case of repeated violations, the event team reserves the right to remove the guest from the event premises. In such cases, there is no entitlement to a refund of the ticket purchase price. In particular, ticket buyers commit to adhering at all times and to the fullest extent to any partner change prohibition during the event, if mandated by authorities. Concurrently, they release the organizers from any responsibility for individual misconduct. Ticket buyers pledge to comply with all hygiene regulations communicated by the organizers, especially in the event of renewed COVID-19 measures. Ticket buyers agree that, in the event of infection during the event, their contact information will be provided to the relevant authorities upon request for contact tracing purposes.

Room Limitations and Safety Regulations

1. The organizer reserves the right to close individual rooms for an indefinite period should the capacity of a room be exceeded for safety reasons or due to directives from the regulatory authority and the fire department. 2. In such cases, the organizer endeavors to provide guests with alternative rooms, however, cannot guarantee that these will offer the same musical or thematic content as the original room. 3. A temporary closure of a room due to overcrowding does not entitle a refund of the admission fee or any compensation. The guest expressly acknowledges this when purchasing a ticket and waives any claims in this regard.

Photography / Video Recordings / Copyright

Photos and videos are taken during the events. These recordings can be published, used for promotional and advertising purposes, or resold for commercial purposes. By registering for the events, the customer agrees to the free publication. Own recordings are only allowed during the last five minutes of a workshop. In case of violation, a fee of 300,- € is levied. The organizer can also demand existing material. In the event of repeated violations, a visitor can be excluded from the event. All usage rights of photo and video material remain with the organizer.

Liability for the Wardrobe

If the organizer provides a wardrobe, the use of which is voluntary and at your own risk. The organizers and their staff are not liable for loss, damage, or theft of items stored in the wardrobe. Valuables should not be stored in the wardrobe. The wardrobe is only accessible during official opening hours. Items not collected after closing are considered lost property. By using the wardrobe, visitors agree to these liability conditions.

Other Regulations

Smoking is prohibited in the event rooms.

Drinks, food, shoes, and bags are only allowed during workshop hours from 10:00 AM to 6:00 PM. Outside of these times, they must be left at the cloakroom. After 7:00 PM, all bags will be removed from the rooms and can be collected at the entrance area.

Legal Venue

The place of jurisdiction is Aachen.

Organizer Information

Dieter Jonethal

Germanusstrasse 30

52080 Aachen